Privacy notice

Protection of Personal Information Act, 2013 (POPIA) · Last updated October 2026

Kruger Marloth Services & Bookings (“we”, “us”) manages holiday accommodation in Marloth Park and lists local service providers. This notice explains what personal information we collect when you enquire or book, why we need it, and the rights you have.

1. Who is responsible

The responsible party is Kruger Marloth Services & Bookings, [registered business name and address]. Our Information Officer is [name], contactable on WhatsApp 061 512 9208 or whndistributors@gmail.com. Booking requests you send us by email or WhatsApp are handled the same way.

2. What we collect

• Your name, phone / WhatsApp number and email address.
• Booking details: property, dates, number of adults and children, and any requests you send us.
• Where needed for your stay: ID or passport number, home town or address, and vehicle registration (for Marloth Park gate access).

This website does not take payments or collect card or banking details.

3. Why we use it

• To respond to your enquiry, check availability and confirm your booking.
• To arrange your check-in, gate access and anything you ask us to organise during your stay.
• To keep the accounting records the law requires.

We only use your information for these purposes. We do not sell it and we do not send marketing messages without your consent.

4. Who we share it with

Only the people who need it to host you: the owner or caretaker of the property you book, and — if you ask us to arrange one — the relevant service provider (for example a shuttle or laundry service). Messages you send us on WhatsApp are also processed by WhatsApp under its own privacy policy. Booking requests sent with the website’s “Send request” button are delivered to our email inbox by FormSubmit (formsubmit.co), which passes the message on and does not use it for anything else; the email itself is kept in our Gmail account (Google).

5. How we keep it safe

Booking records are stored encrypted and are only accessible to our booking manager. Our public website shows which dates are booked, but never who booked them.

6. How long we keep it

We keep booking records for as long as needed to manage your stay and meet legal requirements [e.g. 5 years], after which they are deleted.

7. Your rights

You may ask us what personal information we hold about you, ask us to correct or delete it, or object to how we use it. Contact us using the details above. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator (South Africa): inforegulator.org.za.